Why is it important for service providers to understand patterns of business activity (PBA)?

Why is it important for service providers to understand patterns of business activity (PBA)?

Question:

Why is it important for service providers to understand patterns of business activity (PBA)?

Options:

PBA are based on organizational roles and responsibilities

IT service providers CANNOT schedule changes until they understand PBA

Demand for the services delivered by service providers are directly influenced by PBA

Understanding PBA is the only way to enable accurate service level reporting

Correct Answer

The Correct Answer for this Question is

Demand for the services delivered by service providers are directly influenced by PBA

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