Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express?

Correct Answer for the Question – Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? is given below

Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? (Choose two.)Agents use the Cisco Agent Desktop (commonly referred to as CAD) to login to the Unified CCX server and control their ACD state, control incoming and outgoing calls, chat with supervisors and other agents on their team, view their own real-time statistics, and view their own recent call activity. Supervisors use the CSD to view real-time queue and agent statistics, view recent call activity for agents, change agent states, chat with agents, and send marquee messages to all agents on the selected team. With the Enhanced or Premium packages, the supervisor can also barge-in or intercept ACD calls, silently monitor agents, and record agent calls.

It is supported on Cisco Unified CCX Enhanced and Premium editions.

It does not require a Cisco Supervisor Desktop or any data network connectivity.

Agents are aware that they are being silently monitored.

Calls can be silently monitored from a PSTN phone.

It supports G.711 and G.729 codecs.

It works with SPAN port monitoring only.

Correct Answer

The Correct Answer for this Question is

It does not require a Cisco Supervisor Desktop or any data network connectivity.
Calls can be silently monitored from a PSTN phone.

The answers for the certifications of MNCs could be very tricky to understand. that’s why we have solved and pasted these exam answers here. The Question – Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? has been answered correctly and answers for various other similar questions could be found in the search box of this site.

More about these Exams

These Exam Questions and the order of these questions keep changing. but the answers are obviously same. so if you don’t find a question after another we suggest you search it in the search box and we are sure you’ll find it. you can bookmark this site for Quick access in future.

We hope you found it helpful don’t forget to leave a comment if you feel a need to correct or ask we’re always here to help.

you can find more here at mnccertified

Feel free to contact via comment or email.

Happy Learning

Cheers, Team MNCcertified

Leave a Comment