Which three of these tools or logs would be useful to help find the cause of this error?

Correct Answer for the Question – Which three of these tools or logs would be useful to help find the cause of this error? is given below

In the Cisco Unified Contact Center Enterprise deployment, agents are reporting they are getting two ACD calls from the system at once. Which three of these tools or logs would be useful to help find the cause of this error? (Choose three.)SHOW ANSWERS

RTRTrace to enable tracing on the Cisco Unified ICM Call Router

procmon to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway

TraceUtil to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway

EMSTrace to enable tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway

OPCTestto turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway

OPCTrace to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway

Correct Answer

The Correct Answer for this Question is

RTRTrace to enable tracing on the Cisco Unified ICM Call Router
procmon to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway
OPCTestto turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway

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