Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports?

Correct Answer for the Question – Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? is given below

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Test your scripts to ensure that all routing logic is correct.

Configure default labels for each dialed number using the Configuration Manager.

Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Configure default labels for each skill group using the Configuration Manager.

In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Correct Answer

The Correct Answer for this Question is

Configure default labels for each dialed number using the Configuration Manager.
Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

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