Which one of the following statements about incident reporting and logging is CORRECT?

Which one of the following statements about incident reporting and logging is CORRECT?

Question:

Which one of the following statements about incident reporting and logging is CORRECT?

Options:

Incidents can only be reported by users

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

All calls to the service desk must be logged as incidents

Incidents reported by technical staff must also be logged as problems

Correct Answer

The Correct Answer for this Question is

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service