Which one of the following is the BEST description of a service level agreement (SLA)?

Which one of the following is the BEST description of a service level agreement (SLA)?

Question:

Which one of the following is the BEST description of a service level agreement (SLA)?

Options:

The part of a contract that specifies the responsibilities of each party

An agreement between the service provider and an internal organization

An agreement between a service provider and an external supplier

An agreement between the service provider and their customer

Correct Answer

The Correct Answer for this Question is

An agreement between the service provider and their customer

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