Which of the following situations should a Problem Record be created?

In which of the following situations should a Problem Record be created?

Question:

Which of the following situations should a Problem Record be created?

Options:

An event indicates that a redundant network segment has failed but it has not impacted any users

An Incident is passed to second-level support

A Technical Management team identifies a permanent resolution to a number of recurring Incidents

Incident Management has found a workaround but needs some assistance in implementing it

Correct Answer

The Correct Answer for this Question is

A Technical Management team identifies a permanent resolution to a number of recurring Incidents

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