Which of the following should be done when closing an incident?

Which of the following should be done when closing an incident?1.Check the incident categorization and correct it if necessary2.Check that the user is satisfied with the outcome

Question:

Which of the following should be done when closing an incident?

Options:

1 only

Both of the above

2 only

Neither of the above

Correct Answer

The Correct Answer for this Question is

Both of the above