Which of the following items need to be identified?
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Question:
Which of the following items need to be identified?
Options:
Business Objectives, IT Objectives, Process Metrics
Process Models, Goals and Objectives
Vision and Strategy, Tactical Goals and Operational Goals
Business and IT Strategy and Process Definitions
Correct Answer
The Correct Answer for this Question is
Vision and Strategy, Tactical Goals and Operational Goals
