Which of the following items need to be identified?

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Question:

Which of the following items need to be identified?

Options:

Business Objectives, IT Objectives, Process Metrics

Process Models, Goals and Objectives

Vision and Strategy, Tactical Goals and Operational Goals

Business and IT Strategy and Process Definitions

Correct Answer

The Correct Answer for this Question is

Vision and Strategy, Tactical Goals and Operational Goals

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