Which of the following describes what is meant by the ITIL Service Strategy component?

Which of the following describes what is meant by the ITIL Service Strategy component?The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.References: http://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy

Question:

Which of the following describes what is meant by the ITIL Service Strategy component?

Options:

Defining processes required to manage the solution.

Designing the solution to the ITIL specifications.

Ensuring changes are designed to meet customer expectations.

Understanding the intended customer and what services are required.

Correct Answer

The Correct Answer for this Question is

Understanding the intended customer and what services are required.

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