Which is the first step in the 7 Step Improvement Process?

Which is the first step in the 7 Step Improvement Process?

Question:

Which is the first step in the 7 Step Improvement Process?

Options:

Where are we now?

Identify gaps in Service Level Agreement (SLA) achievement

Prepare for action

Define what you should measure

Correct Answer

The Correct Answer for this Question is

Define what you should measure

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