Which is NOT a service desk type described in the ITIL service operation guidance?

Which is NOT a service desk type described in the ITIL service operation guidance?Reference: http://www.hci-itil.com/ITIL_v3/books/4_service_operation/service_operation_ch6.html#ch2

Question:

Which is NOT a service desk type described in the ITIL service operation guidance?

Options:

Local

Centralized

Outsourced

Virtual

Correct Answer

The Correct Answer for this Question is

Outsourced

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