What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Question:

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Options:

Return on investment (ROI), value on investment (VOI), quality

Strategic, tactical and operational

Critical success factors (CSFs), key performance indicators (KPIs), activities

Technology, process and service

Correct Answer

The Correct Answer for this Question is

Technology, process and service

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