The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is that:

The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is that:

Question:

The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is that:

Options:

An SLA is legally binding, an OLA is a best efforts agreement

An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service

An SLA defines Service Level Requirements, an OLA defines Service Level Targets

An SLA is with an external customer, an OLA is with an internal customer

Correct Answer

The Correct Answer for this Question is

An SLA is with an external customer, an OLA is with an internal customer

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *