How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Correct Answer for the Question – How should a Consultant recommend meeting this requirement using the Field Service mobile app? is given below How should a Consultant recommend meeting this requirement using the Field Service mobile app? Manually create a competitor’s Asset Record on the Field Service mobile app. Use a Quick Action to create a … Read more

What Objects should be set up for Entitlement Management?

Correct Answer for the Question – What Objects should be set up for Entitlement Management? is given below What Objects should be set up for Entitlement Management? Accounts and Service Contracts Contacts and Service Contracts Accounts and Assets Contacts and Assets Correct Answer The Correct Answer for this Question is Accounts and Assets Explanation The Question … Read more

What option should a Consultant recommend to improve this situation?

Correct Answer for the Question – What option should a Consultant recommend to improve this situation? is given below What option should a Consultant recommend to improve this situation? Send an email CSAT survey. Decrease Resource Rank Score. Change the Scheduling Rules. Implement Signature Capture. Correct Answer The Correct Answer for this Question is Implement Signature … Read more

Which two ways can a Consultant ensure the correct Resources are assigned to Work Orders?

Correct Answer for the Question – Which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? is given below Which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Assign Skills and Skill Levels to Resources. Implement Assignment Rules and Work Orders. Implement Work Types and … Read more

How would a Partner user update the Work Order record from a mobile Device?

Correct Answer for the Question – How would a Partner user update the Work Order record from a mobile Device? is given below How would a Partner user update the Work Order record from a mobile Device? Field service mobile app Salesforce mobile app Work Order records cannot be updated on a mobile device Salesforce Touch … Read more

What set of steps should a Consultant recommend to dispatch the Technician?

Correct Answer for the Question – What set of steps should a Consultant recommend to dispatch the Technician? is given below What set of steps should a Consultant recommend to dispatch the Technician? Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment. Create … Read more

What configuration should a Consultant recommend for the Scheduling Policy?

Correct Answer for the Question – What configuration should a Consultant recommend for the Scheduling Policy? is given below What configuration should a Consultant recommend for the Scheduling Policy? Match Boolean Match Fields Preferred Resources Required Resources Correct Answer The Correct Answer for this Question is Match Boolean Explanation The Question – What configuration should a … Read more

How can this requirement be met?

Correct Answer for the Question – How can this requirement be met? is given below How can this requirement be met? Attach a picture of the credit card. Add a custom field to store the credit card number. Install an AppExchange package. Create a custom payments object. Correct Answer The Correct Answer for this Question is … Read more

Which two options should a Consultant recommend?

Correct Answer for the Question – Which two options should a Consultant recommend? is given below Which two options should a Consultant recommend? Create a child Work Order for the follow-up Work Order. Re-use the existing Work Order for the follow-up. Change the Work Order with a closed status of “Cancelled.” Change the Work Order with … Read more

Which two upsell activities should the CSR consider?

Correct Answer for the Question – Which two upsell activities should the CSR consider? is given below Which two upsell activities should the CSR consider? Open a Case and send email with new Service offerings. Open a Case and inform Customer of weekend service pricing. Open a Case and renewal Opportunity for the Sales team. Open … Read more