What should an Architect recommend in this scenario?

Correct Answer for the Question – What should an Architect recommend in this scenario? is given below Universal Containers needs to write their Heroku application’s logs to two destinations: an on-premise Syslog log server and a cloud analytics provider that ingests logs using an HTTPS endpoint.What should an Architect recommend in this scenario?Reference: https://devcenter.heroku.com/articles/logging What should … Read more

How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Correct Answer for the Question – How should a Consultant recommend meeting this requirement using the Field Service mobile app? is given below Universal Containers’ (UC) Technicians often report seeing competitors’ assets when on-site. UC would like to run a report on which of their customers have competitive assets.How should a Consultant recommend meeting this requirement … Read more

Which two upsell activities should the CSR consider?

Correct Answer for the Question – Which two upsell activities should the CSR consider? is given below A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? (Choose two.) Which … Read more

What process should a Consultant recommend to handle this situation?

Correct Answer for the Question – What process should a Consultant recommend to handle this situation? is given below A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.What process should a Consultant … Read more

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Correct Answer for the Question – What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences? is given below What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences? What set of configurations make up Scheduling Policies and let companies … Read more

What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

Correct Answer for the Question – What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app? is given below Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.What configuration should a Consultant implement so Field Technicians can easily … Read more

What should a Consultant implement to meet this requirement?

Correct Answer for the Question – What should a Consultant implement to meet this requirement? is given below Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory.What should a Consultant implement to meet this requirement? What should a Consultant … Read more

What should a Consultant recommend?

Correct Answer for the Question – What should a Consultant recommend? is given below Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.What should a Consultant recommend? What should a Consultant recommend? Create a Quick Action on the Service Appointment to launch a Visualforce signature page. Create an Approval … Read more

How should a Consultant recommend implementing this feature?

Correct Answer for the Question – How should a Consultant recommend implementing this feature? is given below Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.How should a Consultant recommend implementing this feature? How should a Consultant recommend implementing this feature? Add Fields on the Page Layout. … Read more

What should a Consultant take into consideration?

Correct Answer for the Question – What should a Consultant take into consideration? is given below Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders.What should a Consultant take into consideration? What should a Consultant take into consideration? Managing page layouts and milestone trackers can be done in the … Read more