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Which ITIL process is used to restore normal service operation as quickly as possible?Reference: http://www. bmc. com/guides/itil-incident-management. html Question: Which ITIL process is used to restore normal service operation as quickly as possible? Options:...
Which of the following would be most useful in helping to implement a workaround as quickly as possible? Question: Which of the following would be most useful in helping to implement a workaround as...
Which of the following is NOT a valid objective of problem management? Question: Which of the following is NOT a valid objective of problem management? Options: To prevent problems and their resultant Incidents To...
Which one of the following is NOT a characteristic of a process? Question: Which one of the following is NOT a characteristic of a process? Options: It is measureable It delivers specific results It...
What is the Service Pipeline? Question: What is the Service Pipeline? Options: All services that are at a conceptual or development stage All services except those that have been retired All services that are...
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity? Question: What larger entity? Options: The Asset Register The Service Knowledge Management System The Known Error Database...
Which is an outcome of service design? Question: Which is an outcome of service design? Options: User training and awareness for the service is maximized Services and operational quality are enhanced Standard Services are...
What service could include a differentiation as an “excitement factor”? Question: What service could include a differentiation as an “excitement factor”? Options: A core service An enabling service A packaged service An enhancing service...
Which of the following questions does the guidance in service strategy help to answer?(1)What services should we offer and to whom?(2)How do we differentiate ourselves from competing alternatives?(3)How do we create value for our...
Which statement about the emergency change advisory board (ECAB) is CORRECT Question: Which statement about the emergency change advisory board (ECAB) is CORRECT Options: The ECAB considers every high priority request for change (RFC)...
