Which two statements are correct while creating your Survey object in Application Composer?

Correct Answer for the Question – Which two statements are correct while creating your Survey object in Application Composer? is given below Which two statements are correct while creating your Survey object in Application Composer? Multiple users cannot use your sandbox at the same time. You can set a second sandbox as Active at the same … Read more

What action should you perform?

Correct Answer for the Question – What action should you perform? is given below What action should you perform? Remove the “delete activities” button from all pages used by the users who have this access. Remove the “delete activities” role from all the users who have this role. Remove the “delete activities” privilege from all the … Read more

Which step should they perform to automate it?

Correct Answer for the Question – Which step should they perform to automate it? is given below Which step should they perform to automate it? Adjust the inbound message filters. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE. Adjust permissions on all customer’s profiles. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING. Correct Answer The Correct Answer for this Question is Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE. Explanation The Question – Which … Read more

Which two options are true about reporting on milestones?

Correct Answer for the Question – Which two options are true about reporting on milestones? is given below Which two options are true about reporting on milestones? Administrator-defined milestone data is not included in Analytics. No standard reports on milestones are provided. Milestone reporting is performed via the CRM Service Request Real-Time subject area. An as-delivered … Read more

What is the problem?

Correct Answer for the Question – What is the problem? is given below What is the problem? An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process. The configured frequency to retrieve emails is too long. Incoming messages have a custom filter. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. Correct … Read more

Which option describes the automated page presentation for incoming calls?

Correct Answer for the Question – Which option describes the automated page presentation for incoming calls? is given below Which option describes the automated page presentation for incoming calls? a feature that displays a caller-appropriate application page based on your customer’s native language when you answer your phone a feature that displays a caller-appropriate application page … Read more

What could be causing this behavior?

Correct Answer for the Question – What could be causing this behavior? is given below What could be causing this behavior? Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated. Articles are available to users only after the application updates … Read more

What should you do to enable Password Reset in Digital Customer Service (DCS)?

Correct Answer for the Question – What should you do to enable Password Reset in Digital Customer Service (DCS)? is given below What should you do to enable Password Reset in Digital Customer Service (DCS)? Add the Password Reset component to your DCS application. Instruct users that they can only change their password by chatting with … Read more

Which two options are true about role synchronization for Digital Customer Service (DCS)?

Correct Answer for the Question – Which two options are true about role synchronization for Digital Customer Service (DCS)? is given below Which two options are true about role synchronization for Digital Customer Service (DCS)? is required for every DCS instance also synchronizes userIDs and passwords between DCS and Engagement Cloud enables DCS user authentication through … Read more