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Which of the following is NOT one of the five individual aspects of service design? Question: Which of the following is NOT one of the five individual aspects of service design? Options: The design...
What is NOT within the scope of service catalogue management? Question: What is NOT within the scope of service catalogue management? Options: Contribution to the definition of services Interfaces between all services and supporting...
Which of the following is NOT a purpose of Service Transition? Question: Which of the following is NOT a purpose of Service Transition? Options: To ensure that a service can be managed, operated and...
Which of the following statements about service asset and configuration management is/are CORRECT?1.A configuration item (Cl) can exits as part of any numbers other Cis at the same time2.Choosing which Cis to record will...
Which is the CORRECT description of an outcome? Question: Which is the CORRECT description of an outcome? Options: The result of carrying out an activity, following a process, or delivering an IT service The...
Access Management is closely related to which other processes? Question: Access Management is closely related to which other processes? Options: Availability Management only Information Security Management and 3rd line support Information Security Management and...
Customer perceptions and business outcomes help Io define what? Question: Customer perceptions and business outcomes help Io define what? Options: The value off a service Governance Total cost of ownership (TCO) Key performance indicators...
Which of the following is the BEST description of a Business Case? Question: Which of the following is the BEST description of a Business Case? Options: A decision support and planning tool that projects...
Defining the processes needed to operate a new service is part of: Question: Defining the processes needed to operate a new service is part of: Options: Service Design: Design the processes Service Strategy: Develop...
Which of the following would commonly be in a contract underpinning an IT service?(1)Marketing information(2)Contract description and scope(3)Responsibilities and dependencies Question: Which of the following would commonly be in a contract underpinning an IT...
