What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

Correct Answer for the Question – What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks? is given below What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled … Read more

Which modules of WFM supervisor are used to set Alerts?

Correct Answer for the Question – Which modules of WFM supervisor are used to set Alerts? is given below Which modules of WFM supervisor are used to set Alerts?Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/AboutCfg Schedule Intraday Performance Configuration Correct Answer The Correct Answer for this Question is Configuration Explanation The Question – Which modules of WFM supervisor are used to … Read more

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Correct Answer for the Question – Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web? is given below Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web? Adherence section > Refresh Interval … Read more

What does “Threshold” Indicate?

Correct Answer for the Question – What does “Threshold” Indicate? is given below In the Schedule state Groups module of WFM Config utility what does “Threshold” Indicate? How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent How many seconds early or late an agent can transfer to … Read more

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

Correct Answer for the Question – Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors? is given below Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors? WFM … Read more

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Correct Answer for the Question – Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically? is given below Assuming you … Read more

Which two actions can you perform using the WFM Configuration Utility?

Correct Answer for the Question – Which two actions can you perform using the WFM Configuration Utility? is given below Which two actions can you perform using the WFM Configuration Utility? (Choose two.) Modify schedule Create a Report Create a shift Change access rights to scheduling module Correct Answer The Correct Answer for this Question is … Read more

Where would you configure Time-Off Types in WFM 8.1?

Correct Answer for the Question – Where would you configure Time-Off Types in WFM 8.1? is given below Where would you configure Time-Off Types in WFM 8.1?Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/TimeOff WFM Configuration Utility WFM Web for Supervisors WFM Web for Agents WFM Daemon Correct Answer The Correct Answer for this Question is WFM Configuration Utility Explanation The Question … Read more