Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports?

Correct Answer for the Question – Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? is given below Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted … Read more

Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true?

Correct Answer for the Question – Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? is given below Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.) It monitors and reports calls on all lines on … Read more

Which three devices show an operating status?

Correct Answer for the Question – Which three devices show an operating status? is given below The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.) Cisco Unified Communications Manager Cisco … Read more

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?

Correct Answer for the Question – Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? is given below Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.) Courtesy Callback recording a .wav file FTP a file Emergency Contact … Read more

Which two options are needed in the Cisco Finesse Platform installation wizard?

Correct Answer for the Question – Which two options are needed in the Cisco Finesse Platform installation wizard? is given below Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.) preconfigured domain name server and have set up forward and reverse DNS HTTPS redirect disabled Cisco Finesse HTTPS redirect enabled AWDB … Read more

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?

Correct Answer for the Question – Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? is given below Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.) The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. … Read more