Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true?

Correct Answer for the Question – Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? is given below Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.) For reporting purposes, the Post Call Survey call has the same CallGUID and call context … Read more

Which three additional features are provided?

Correct Answer for the Question – Which three additional features are provided? is given below The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.) team performance gadget to view agent status queue statistics gadget to view queue (skill group) statistics for the supervisor’s queues Cisco … Read more

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5?

Correct Answer for the Question – Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? is given below Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.) 100 concurrent Real-time reports 400 concurrent Real-time … Read more

Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model?

Correct Answer for the Question – Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? is given below Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? (Choose three.) Cisco Unified CVP Call Studio Cisco Unified CVP VXML Server Cisco Unified CVP reporting server … Read more

Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid?

Correct Answer for the Question – Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? is given below Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.) If one ICM call router of a duplex pair of Cisco … Read more

Which three options are those messages?

Correct Answer for the Question – Which three options are those messages? is given below The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.) SIP call control messages routing control (Cisco Unified CM cluster request … Read more

Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model?

Correct Answer for the Question – Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? is given below Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.) A highly available visible network WAN/MAN/DWDM and … Read more

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

Correct Answer for the Question – Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution? is given below Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution? Side A OPC Side A MDS Side B OPC Side B MDS OPC with disabled clock MDS with the disabled clock … Read more

Which option is the recommended configuration (AW type) for these two machines?

Correct Answer for the Question – Which option is the recommended configuration (AW type) for these two machines? is given below In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended … Read more

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop?

Correct Answer for the Question – Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? is given below Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) basic call control (answer, hold, retrieve, end, and make call) advanced call control (consultation, transfer after consult, conference after consult) agent … Read more