Which three components are installed from the Cisco Unified CCX Installer media?

Correct Answer for the Question – Which three components are installed from the Cisco Unified CCX Installer media? is given below Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.) iPlanet Web Server Cisco Unified CCX Engine Cisco Unified Operations Manager Cisco Unified Communications Manager Recording Component Informix DB Correct Answer … Read more

Which three tasks can an agent perform using email?

Correct Answer for the Question – Which three tasks can an agent perform using email? is given below Which three tasks can an agent perform using email? (Choose three.) save the response as a draft send the response to the supervisor for review transfer the email to another CSQ transfer the email to another agent mark … Read more

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop?

Correct Answer for the Question – Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? is given below Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.) graphical reports dockable windows access to chat logs URL push to agents send an email to an agent send … Read more

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced?

Correct Answer for the Question – Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? is given below Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.) Agent Name WrapUp Time Service Level Overflow CSQ Automatic Work CCX Application Correct … Read more

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options?

Correct Answer for the Question – The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? is given below The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.) Plot and view performance data. Monitor the replication status of historical data store. Monitor the Cisco Unified CCX CTI … Read more