Which vector object can replace the Time of Day (TOD) global Vector Variable?

Correct Answer for the Question – Which vector object can replace the Time of Day (TOD) global Vector Variable? is given below Which vector object can replace the Time of Day (TOD) global Vector Variable? Vector Routing Table Business Schedule Table Service Hours Table Policy Routing Table Correct Answer The Correct Answer for this Question is … Read more

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Correct Answer for the Question – What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups? is given below What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk … Read more

Which statement about concurrent agent user licenses is true?

Correct Answer for the Question – Which statement about concurrent agent user licenses is true? is given below Which statement about concurrent agent user licenses is true? Number of agents that can be registered in more than one Communication Manager simultaneously. Number of agents that can be added to the system. Only the specified number of … Read more

Which property of the SET command makes the command unique when dealing with variables?

Correct Answer for the Question – Which property of the SET command makes the command unique when dealing with variables? is given below Which property of the SET command makes the command unique when dealing with variables? The SET command reassigns variables to new values during the process of a vector. The SET command allows variables … Read more

Which statement is true about this scenario?

Correct Answer for the Question – Which statement is true about this scenario? is given below A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.Which statement is true about this scenario? BCMS has all the functions Call Management System (CMS) supports but with less capacity. BCMS generates Split … Read more

Which software mechanism is used for queuing?

Correct Answer for the Question – Which software mechanism is used for queuing? is given below A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.With EAS enabled, which software mechanism is used for queuing? Agent IDs VDNs Agent Stations Skills Correct Answer … Read more

What is an abbreviated dialing list that is defined for the entire organization?

Correct Answer for the Question – What is an abbreviated dialing list that is defined for the entire organization? is given below What is an abbreviated dialing list that is defined for the entire organization? Entire Personal System Group Correct Answer The Correct Answer for this Question is System Explanation The Question – What is an … Read more

Which call center feature provides this capability?

Correct Answer for the Question – Which call center feature provides this capability? is given below A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone.Which call center feature provides this capability? Redirection on No Answer (RONA) Forced Agent … Read more

Which component provides audio support in Avaya Aura® Call Center Elite?

Correct Answer for the Question – Which component provides audio support in Avaya Aura® Call Center Elite? is given below Which component provides audio support in Avaya Aura® Call Center Elite? System Manager Communication Manager Avaya Aura® Media Server S8300 Server Blade Correct Answer The Correct Answer for this Question is Avaya Aura® Media Server Explanation … Read more

Which command would you use to do this?

Correct Answer for the Question – Which command would you use to do this? is given below You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.Which command would you use to do this? list trace stations list trace vector list trace trunk list trace trac … Read more